|
What our customers want to know
about us.
Q1.
What are your hours of business?
Bertolucci's Body and Fender Shop's hours of
business are Monday through Friday from 7:30am to
5:30pm, and
Saturday 9am - 1pm. Please call us at 916.454.4433 for more
information.
Q2.
Where is your shop located?
Bertolucci's is situated in Sacramento, California.
We are conveniently located near Interstate 80, Highway
50 and Highway 99. Take the Stockton Boulevard
exit. We are at the corner of
Stockton Blvd and 33rd Street. Our business
address is:
1717 Stockton Blvd.
Sacramento,
CA 95816 When you're
ready to visit us, call us at 916.454.4433 or
click here to get directions. Just enter
your start point and the directions will be provided.
Click here to see a map of our location.
Q3. What type of vehicles do you repair?
We repair later model foreign and domestic cars,
pick-ups, vans, SUV and trucks. Some older and/or
specialty vehicles may be not be repaired. Call us
at 916.454.4433 or
click here to request more information.
Q4. Do
you provide a rental car while my vehicle is being
repaired? We will be very happy to assist you
in finding a rental car, while your vehicle is under
repair. We have special arrangements with
Enterprise and
Hertz.
However we do not operate a "loaner vehicle"
plan or pay for your rental car. Call us at
916.454.4433 or
click here to request more information.
Q5. How
long will it take to repair my vehicle?
Repair times vary from vehicle to vehicle.
Generally, an estimate is written and parts are ordered
before your vehicle arrives at the shop. Upon
drop-off vehicles with parts and insurance clearance are
started as soon as possible. Disassembly will show
any unseen damage. This "hidden" damage is handled
as a supplement-the insurance company and owner are
contacted for approval before work begins. After
the body work is completed, painting begins, followed by
reassembly and, if necessary, road testing.
Finally, the vehicle is cleaned and detailed in-house
before it is returned to its owner.
Q6.
Can I get a ride home or
to the office when I drop off my vehicle? We can
provide a ride to the Sacramento downtown area
within 5 miles when you drop of your vehicle for
repairs. In addition, most rental companies will
pick up customers at our location.
Q7. Do
you waive deductibles? Deductibles cannot be
waived. To waive a deductible means to prepare an
estimate charging for work not performed on the vehicle.
That is NEVER done at Bertolucci's!
Q8.
Do you guarantee your work? Bertolucci's guarantees
the body work for as long as you own the vehicle.
Paint is depreciated by 10% each year after the date of
the work. Our AAA and 21st Century
direct repair work is also guaranteed by those
companies. Call us at 916.454.4433 for more
information.
Q9. How
can apply for employment with Bertoluccis?
At
Bertolucci's we are always
looking for qualified people to add to our team.
To send your
information click here to submit your application online. You may also
email your resume to
info@bertoluccis.com or fax it to
916.454.0406. |
